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Frequently Asked QuestionsPlease find below our most frequently asked questions.How do I order?There are two ways of ordering:a) Via the website-When you have chosen your machine, click on the 'Buy Now' button. This will take you to the 'Shopping Basket', where you will see your purchase and the total due. If you wish to make another purchase, click on 'Continue Shopping'. This will return you to the previous page and you may continue shopping. When you are ready to complete your purchase click on 'Checkout Now' and you will be asked to complete your name and address details, together with an option to arrange delivery to a 3rd party address.If you are happy with the details you have entered click 'Next' and you will be asked how you wish to pay. You may pay via the Secure Server Layer in which case you will be directed to the Payment Service Provider where you will be asked for credit/debit card details. These details are encrypted by a Secure Server Layer. After the payment has been processed and authorised you will be re-directed back to the Classiclawns website and you will be able to print off your copy of the order. Alternatively, you have the option to fax your card details to us, in which case click the appropriate choice and you will then be able to print off the page and send it to us.b) By telephone-If you would prefer to give your order by telephone, please ring us on 01902 864753 and we will be pleased to help.What does the price include?All our prices are fully inclusive of VAT and delivery to the UK mainland. We also provide free oil, where appropriate, with your new lawn mower, chainsaw, strimmer etc.For delivery to areas other than the UK mainland please see the instructions on our Delivery page.Will you deliver to a 3rd party address?Yes, but before shipping we always contact the cardholder address to make sure that the purchase is genuine. Despatch may take an extra day to allow additional verification checks to be made.When can I expect my purchase to arrive?We aim to deliver within two to three working days; however well over 90% of all orders are delivered the next working day, providing the order is received by us before 1pm on a weekday. Nevertheless, there are occasions when demand means that delivery can be longer than our target. We will endeavour to let you know if this happens and we will strive to supply as rapidly as possible. If you require delivery on a specific day please let us know at the time of purchase. This may incur an additional charge.Are all the products on your website in stock?We make every effort to only offer products on the site that are currently in stock. If, however, due to high demand, a particular product is temporarily out of stock, you will be contacted immediately to discuss either an alternative or a firm delivery date.Do I get a receipt?Yes, when ordering online you have the opportunity to print off your order which then acts as your proof of purchase. You will also receive a confirmatory email. If a VAT invoice is required, please let us know and we will either fax, email or post you one.If you place your order by telephone we will process it and either send you a confirmatory email or send a receipt by post.If the goods are damaged on arrival what do I do?Contact us immediately; It is the responsibility of the purchaser to inspect the goods on delivery to ensure they are undamaged. If the goods arrive in a damaged state, either do not accept them, asking the carrier to return them, and/or contact us immediately for further advice. If you do accept delivery but there is damage, please assess it and notify Classic Lawns with full details. We will decide either to have replacement parts sent to you, arrange for the product to be repaired locally or arrange for the machine to be returned for a full assessment of the damage. If the box is damaged please ensure that this is noted on the carrier's receipt. If you are not sure mark the receipt 'Goods not checked'.What happens if my purchase goes wrong?Contact us immediately. If the fault cannot be rectified by a simple adjustment, we will contact one of the many service agents working in conjunction with the manufacturers, who will be able rectify the problem. It is important to retain your proof of purchase. You may need to deliver the product to the relevant nearest service agent for this repair to take place.If you have any other questions, please contact us on sales@classiclawns.co.uk or 01902 864753
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